Manage both small & enterprise projects throughout all phases of the delivery lifecycle (initiation, scoping, execution, release, maintenance)
Manage timelines, budgets, and overall project organisation to ensure requirements and project deliverables are clearly communicated, understood and executed upon
Manage cross-functional project teams distributed over different geographic locations
Effectively and efficiently plan and prioritise all deliverables and resources working across projects based on scope of work and project goals
Create project plans that include the critical details to successfully delivery the project such as: risks, dependencies, accountable parties, business sign-off, amongst others
Collaborate with the internal teams to ensure scope, budget, timeline, risks and issues are monitored and controlled throughout the project
Work closely with the various teams to ensure our developers deliver products and features that meet the stakeholder and technical requirements
Actively monitor project risks and scope to foresee/identify potential problems and proactively identify solutions, refinement opportunities and deliver improvements
Facilitate weekly project meetings to ensure strong communication and alignment across the Cold Banana project team and leadership team
Measure project and team performance using appropriate systems, tools and techniques. Leverage this data to create insights to improve the team's effectiveness and efficiency.
Create and maintain comprehensive project documentation, charts, and dashboards
Manage testing with the development teams and client during the User Acceptance Testing phase of the project development lifecycle.
Work with and manage external partners and vendors to achieve the new product development goals of the organisation
Manage project health - specifically the project allocated hours, budget and team performance
Build and manage client partnerships that drive client satisfaction and retention.
Acts as a client point-of-contact for all day-to-day project related issues
Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
Working with the account management team - proactively forecast clients' needs, and correctly set expectations.
Track client feedback and integrate that input into improvements to our relationship and delivery process.
Support the commercial initiatives: pre-sale, proposal, high level estimates; contracts; change orders; etc.
Regularly present to business stakeholders, ensuring they are kept up to date, expectations are managed and key dependencies are addressed
3+ years project management experience
3+ years' experience working with enterprise clients / projects
Strong understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
Strong client management skills with the ability to build strong, lasting relationships
Strong experience developing mobile or web solutions for projects that have aggressive timelines
Strong experience managing cross-functional teams of 8-20 delivering responsive web or mobile projects
Experience with hands-on technical delivery. Experience of working with technical development teams to deliver bespoke package solutions is essential
Highly detail-oriented while managing multiple tasks and tight deadlines with confidence
Excellent interpersonal, communication (both written and verbal), and presentation skills.
Must have digital agency / professional services experience
Salary and Benefits:
20 days holiday plus bank holiday
Extra day per year for continued employment
Bonus holiday days over Christmas shut down
Basement Gym for staff use
Various tax incentives such as Cycle to work scheme