Condor Ferries operated a year-round ferry service connecting the UK, Guernsey, Jersey and the port of St Malo in France. Every year they carry over 1 million passengers, 200,000 passenger vehicles and 100,000 freight vehicles via their service. Condor is an international business, requiring multiple sites including their freight service, multi-language website as well as maintaining to manage a large part of their bookings via their main website.
We have worked with Condor Ferries on numerous occasions in the past, starting from taking over the initial management of their existing main website. Condor asked us to restructure initially, which then stemmed to the creation and builds of future mini projects.
The speed these initial changes came into play meant that the handover period from their current agency was cut a little short, this meant we had to pick up our understanding of the finer details to develop and create entirely new templates for the new look website that provided an extra layer of complication to the primary project.
For the initial project, we had to ensure that we were able to action new requests and fix any initial faults. Our priority was to understand the logic and detail behind the build. The level of knowledge and experience of our team, paired with the fact that we specialise in .NET and are a Umbraco Gold partner, made this task straightforward.
We created and built entirely new templates to aid in the support of the businesses day to day running of the new site allowing the customer's experience to be just as expected from any online presence.
Our work with Condor didn't stop there. After the website redesign, we provided Condor with our Umbraco Support services and took on numerous side projects. We created a reservation booking system, re-channeled the content on their app to match the new website, performed A/B split testing and created a voucher application form for customers who had booked ferry tickets before the Covid-19 pandemic and needed to cancel or rebook. We also made website performance and SEO adjustments.
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