We partnered with Fargro, a leading horticultural supplier, to streamline their business processes and create efficiencies. We carried out a detailed discovery process to fully understand their needs, which led to a functional specification. This guided the development of a system that seamlessly connected the Umbraco CMS and nopCommerce with their existing ERP system (Intact IQ). As a result of this transformation, Fargro's customers are now able to fully manage their accounts and pay their invoices online, which has led to a significant increase in payment of invoices.
Fargro was facing the challenge of manual sales processes and account management, as well as an inefficient and poor performing ecommerce platform. As a result, they wanted to digitise their services and streamline their business processes to improve customer experience and reduce the workload of their employees.
To address Fargro's challenges, we conducted a thorough discovery phase that involved working closely with multiple teams across Fargro. This helped us gain a deep understanding of Fargro's business processes and requirements, which allowed us to create a functional spec for the new system. In addition to this, we spent a lot of time exploring the integration possibilities with Intact IQ.
Based on the functional spec, we built a headless instance of nopCommerce and Umbraco to create a seamless integration between the two systems. This enabled Fargro's customers to fully manage their accounts online and pay their invoices. The headless architecture also provided greater flexibility and scalability to Fargro's digital solution.
The new system achieved significant efficiency gains. Customers were able to fully manage their accounts online, which reduced the workload of Fargro's employees and improved the customer experience. Additionally, payment of invoices sped up significantly, leading to a better cash flow.
This partnership has allowed Fargro to transform their digital services and enhance the effectiveness of their platforms. By understanding the specific requirements of the business, we were able to use the appropriate technology to develop a tailored solution. Our expertise in building headless instances of nopCommerce and Umbraco enabled Fargro to achieve their desired business outcomes, improve customer experience and stay competitive in the market.
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